Has anyone been able to fix this issue on their own accounts? I want to use my own account, since I get a discount as a Ring Protect plan subscriber, and also have a coupon I’d like to use.Īlternatively, is anyone aware of how to get support to escalate issues to some kind of team that works on the website itself? This appears to be an issue related to how Ring’s website works with Shopify ( Shopify Community discussion, so the customer service representatives really can’t fix it, but don’t seem to be able (or willing) to escalate it anywhere else. Telling me to buy the products elsewhereĪdditionally, I’ve tried changing the email address associated with my account, and that didn’t work either.Anyone able to help 2 comments 58 Upvoted Sort by: best level 1 4 yr. The given email address is already used by another customer (with a different Multipass identifier).' appears, meaning I can't log in to the store. This is achieved with a special primary instance that is automatically created when it does not exist and the user tries to start or shell into it. When I try to log in, within a couple of seconds a page with the error phrase 'Invalid Multipass request. Referring me to a salesperson to order on my behalf Multipass offers a quick Ubuntu instance with a simple multipass shell command, or a click on the Open Shell button in the GUI.Waiting until a fix is deployed “this weekend” (nothing changed).Using mobile data to access the internet instead of my WiFi network.Not accessing the internet through a VPN (which I don’t have).Logging into the account on a different browser.Logging into the account on a different device.Another reason might be due to the fact that you don’t have the supported phone for this feature. Unfortunately, if you need to use this feature, you must have a smartphone. This means that you cannot use the feature on an iPad or a notebook. Shopify: Pass values from non-Shopify site to Shopify Checkout and get URL. The support teams are unable to fix this issue, and have suggested the following over several calls: The first thing you might want to check is that you really are using a phone or not. Does Shopify Multipass upsert the customer record 1. Opaque value used to maintain id between the request and response. The given email address is already used by another customer (with a different Multipass identifier). The Multipass API is an off-chain approach for obtaining Multipass information. (I’m too new to post links to the second two threads.)įor context, it’s when you try to go to the Ring Shop and see the following error message: "Invalid Multipass request. Invalid Multipass - Week 4 - Still not fixed.Invalid Multipass Error - Can’t purchase any product or monitoring.If you were facing this issue, then by reading this article, you surely should have figured out the issue by now.I’m having the “invalid multipass request” issue mentioned here: makes the token valid only for requests originating from this IP address. In this article, we have mentioned everything you need to know about no conversation icon showing up on Alexa. Multipass login is for store owners who have a separate website and a Shopify. We also recommend you re-login to your account. They mentioned that it was fixed by simply restarting the app. One last thing worth mentioning is that we have found certain cases where it was simply a bug. This means that no conversation icon will show up if you’re using it on a phone that doesn’t support the feature or using a tablet or an iPad. You can check whether your phone is supported to use this feature by simply Googling it. The first thing you might want to check is that you really are using a phone or not. So, we suggest you stay with us on this one!īefore we give you a definite answer, you need to know that there could be a number of reasons why it isn’t. Today, we will be taking a deep look at this topic and telling you what’s the main reason behind it. This basically means that they are unable to use this feature. Unfortunately, some users have complained that no conversation icon is showing up on Alexa.
This means that you will receive your call and messages on the Echo device, and you can use voice commands to call or message whoever you want. Invalid multipass request Invalid Multipass Error - Can’t purchase any product or monitoring Invalid Multipass - Week 4 - Still not fixed (I’m too new to post links to the second two threads.) For context, it’s when you try to go to the Ring Shop and see the following error message: 'Invalid Multipass request. They get to have the option to turn on calls for Alexa. A unique feature that comes with Alexa is that users have the ability to connect it directly to their phones.
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