The investment round was led by Oliver Samwer’s Global Founders Capital.Īlso, senior executives from a host of leading tech companies, including Jeronimo Folgueira (CEO, Deezer), Sven Ahrens (director of global growth, Spotify), Oskar Serrander (COO, Acast), David Vismans (former CPO, Booking), Sunita Kaur (senior VP at Twitch, former director at Facebook), Mike Sackler (Founder and partner, VC Supernode Global) and serial investor Wouter Kneepkens participated in the round. “Conversation will be the new UI.” Having filed several patents on methods of using virtual agents through various information storage, extraction and deep learning technologies, “we are looking to be the platform which is a resource of voice and conversational skills to businesses and make cost- and time-efficient voice, text, and multi-modal agents available at the click of a button,” concludes Nomula.Rotterdam-based Voicy, an online content platform for discovering, creating and sharing sound-clips and sound effects, has secured €1.2 million in pre-seed funding. ‘‘We believe interaction will be as easy as talking to another human,” argues Velamuri. Headed toward developing the ‘next big thing’ in customer engagement solutions, Voicy.AI plans to enhance voice technology in multi-modal interaction in the upcoming future while making their dialogue engine interactive with emerging voice assistants in the market.
“Any failure on ambitious projects at Voicy.AI is an enriching experience helping us build expertise.” “We keep challenging the status quo with innovative ideas and don’t consider failure negative,” avows Nomula. By adding deep learning, caching and other novel technologies in big data into the process, the company was able to optimize the system to work with large data sets to ensure that the customer was responded in the right way and go as far as building and finalizing an order for the client, hence saving the time of support staff.
One example of Voicy.AI’s integration shows a social commerce client active in the gifting space with a very large item inventory who wanted to automate their customer engagement. “We do not completely replace humans but rather augment them in multiple stages very efficiently.” We do not completely replace humans but rather augment them in multiple stages very efficiently Even if a single sentence has multiple intents, we are able to fetch the right action for the customer before receiving a query,” explicates Nomula. “What we have done is leverage deep learning and natural language processing technologies.
Moreover, it can classify intent in a very intelligent way.
#The voice returns village voicey series
The dialog engine can persist the context across a series of conversations at multiple levels. “We leverage artificial intelligence-driven natural language processing technologies,” expounds Nomula. Providing chat support and multi-channel interaction is encompassed in Voicy.AI’s 24/7 virtual agent or ‘Bot’, which can interact through voice, text and even understand visual/ emotional expressions. The solution only becomes smarter over time,” explains Velamuri. Once integrated, businesses could automate most of the conversational marketing and conversational commerce experience for their customers and focus on their core competencies. “You need to have a multi-channel dialogue engine that can work across Phone, SMS, Social Messenger platforms, and Voice assistants. Where most competitors offer point solutions in isolation that are restrictive, according to Prasad Velamuri, Voicy.AI’s Head of Product and Business Development, Voicy.AI’s dialog engine integrates with the back-end platforms, including marketing and businesses flows while providing a generic multi-modal cognitive customer interaction solution which is adaptable to a multitude of scenarios. The application of the confluence of various frontier technologies developed over the recent few years is now “a natural dialog platform that automates natural language conversations and, in turn, cuts down on the cost of customer engagement and represents a more efficient business solution for our clients,” explains Jagadish Nomula, CTO, Voicy.AI. By leveraging the latest advancements in artificial intelligence, Voicy.AI has a developed a multi-channel dialog platform that can automate conversational marketing, commerce and question and answering. Jagadish Nomula, CTO With a myriad of technological innovations emerging on a daily basis, companies are constantly looking to find new ways to improve the customer engagement and drive commerce.
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